Jira Concepts - Issues
Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.
Each issue has a variety of associated information including:
- the issue type
- a summary
- a description of the issue
- the project which the issue belongs to
- components within a project which are associated with this issue
- versions of the project which are affected by this issue
- versions of the project which will resolve the issue
- the environment in which it occurs
- a priority for being fixed
- an assigned developer to work on the task
- a reporter - the user who entered the issue into the system
- the current status of the issue
- a full history log of all field changes that have occurred
- a comment trail added by users
- if the issue is resolved - the resolution
Issue Types
Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.
For Regular Issues
-
Test
- Represents a Test
-
Test Set
- Represents a Test Set
-
Test Execution
- Represents a Test Execution
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Pre-Condition
- Represents a Pre-Condition
-
Test Plan
- Represents a Test Plan
-
zephyr.issuetype.testcase
- zephyr.issuetype.testcase.desc
-
Feature
- Features describe work items that are too big to fit into one iteration but are small enough to fit into one release or Program Increment.
-
New Onboard
-
Spike Story
-
Effort
-
Subtask
-
Change Request
- Change Request for ADDL
-
Action Item
-
Portfolio Epic
- Portfolio Epic
-
Artifact Type
-
Task
- A task that needs to be done.
-
Support
- Support Request Category
-
Content Request
- Content Request
-
Decision
- A conclusion or resolution reached after consideration
-
Security Bug
- Bugs reported by Whitehat or Nexus
-
Vendor Image Upload Request with Approvals
- Vendor Image Upload Request with Approvals. This is for the pull, scan and push to Artifactory Jira workflow.
-
CRDC Data Onboard
- CRDC Data Onboard
-
Testing_Workflow
-
Release Package
- Release Package
-
Milestone
- Milestone
-
Capability
-
AzDF/Synapse Deployments
- AzDF/Synapse Deployments
-
Access
- For new system accounts or passwords. Created by JIRA Service Desk.
-
OKR Objective
-
IT Help
- For general IT problems and questions. Created by JIRA Service Desk.
-
Research
- Research Work Item
-
SAFe Epic
- SAFe container for a significant Solution development initiative
-
Upload
- Upload
-
Migration Request
- Migration Request
-
Idea
-
OKR
- OKR
-
Gap
- Gap
-
Requirement
- Requirement
-
Data Request
- Data Request
-
Charter
-
Service Request with Approvals
- For requests that require approval. Created by JIRA Service Desk
-
Release
- Issue type to track Software Releases
-
User Story
-
PI Objective
- SAFe Standard - Program Increment Objective
-
Problem
- Track underlying causes of incidents. Created by JIRA Service Desk.
-
IOC
- This is where we keep IOCs
-
Change
- For system upgrades or alterations. Created by JIRA Service Desk.
-
JWH Data Onboarding Story Flow
- Initial Data Onboarding Story Flow
-
KPCC Deployment
- KPCC Deployment
-
Deployment
- Deployment
-
Program Epic
- Program Epic
-
SAFe Capability
- A higher-level solution behavior that typically spans multiple ARTs.
-
SAFe Feature
- A service that fulfills a stakeholder need.
-
Service Request
- Created by JIRA Service Desk.
-
Product
- Product
-
Incident
- For system outages or incidents. Created by JIRA Service Desk.
-
Test Case Template
- Test Case Template (TestFLO Plugin)
-
Fault
- Track system outages or incidents. Created by JIRA Service Desk.
-
Purchase
- Track items that need to be bought. Created by JIRA Service Desk.
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OKR Key Result
-
ScopeDetailing
-
SVT Task
- Use when SVT is required
-
Capability Enabler
- SAFe enabler at the Capability Level
-
Epic Enabler
- SAFe enabler at the Epic Level
-
Batch
- Batch
-
Small Enhancements
- Small Enhancements
-
Squad Task
-
Testnone
- Testnone
-
TapAP Special Update
- TapAP Special Update
-
Kanban Story
- User Story issues which are used in KP Insight projects which support both Scrum and Kanban boards.
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Report Request
- New Report Requirement
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Epic Process Enabler
-
Epic Testing Enabler
- Track the End to End Scenarios across Features & Capabilities.
-
Small Enhancement Testing Story
- Small Enhancement Testing Story
-
Regulatory Requirement
- Regulatory Requirement
-
Ad-Hoc Request
- Ad-Hoc Request
-
Request
- Request
-
Production Intake
- Production Intake
-
Deployment Request
- Product level issue
-
Deployment Package
- Story level issue
-
Alert
- Alert
-
Enabler
-
Approval
- Approval
-
Insight
-
Capability Gap
- Capability Gap
-
Deliverable
- Deliverable
-
BotDeployment
- BotDeployment
-
Design
- Design
-
Regulatory Section
- Regulatory Section
-
Regulatory Gap
- Regulatory Gap
-
DB Package
- DB Package
-
Change Task
-
Initiative
- Initiatives represent large blocks of work that would not fit in one release or Program Increment. These portfolio items must be split into features to be scheduled for release
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Groom
-
Bug
- A problem which impairs or prevents the functions of the product.
-
Risk
-
Defect Fixed By
- Defect Fixed By
-
Testing Story
- Testing Story
-
Issue
- Issues tracked by Operations Team. Once analyzed, these can be re-categorized to a Bug, Improvement etc.
-
KP Feature
-
KP Initiative
- KP Portfolio Initiative
-
Enhancement
- Enhancement
-
Accomplishments
- Accomplishments
-
Dependencies
- Dependencies
-
Child Story
- Child Story
-
Intake
- Intake
-
Technical Story
-
Spike
-
Technical Requirement
-
Functional User Story
- Functional User Story
-
Technical Epic
- Technical Epic
-
New Feature
- A new feature of the product, which has yet to be developed.
-
Improvement
- An improvement or enhancement to an existing feature or task.
-
NDStory
-
Template
- Issue Type for Templates
-
Checklist
- This issue type is used to track Readiness of a Squad to go to Production. The Checklist items are as defined in the "DoD"
-
Factory Story
- Factory Story
-
Data Source
- Issue type for sources of data for collection
-
Translation Request
- Translation Request
-
Admin Task
-
CRQ
-
Client Engagement
-
Epic
- Created by Jira Software - do not edit or delete. Issue type for a big user story that needs to be broken down.
-
Story
- Created by Jira Software - do not edit or delete. Issue type for a user story.
-
Defect
- Defects occur when the application does not conform to the requirement specification.
-
C2C Automation Idea
- Click to Cloud Orchestration and Automation Idea or improvement
-
C2C O&A Story
- Click to Cloud Orchestration and Automation Story for collection of related tasks
-
C2C New Service
- Click to Cloud New Service, Catalog item or custom catalog
-
Gate
- A Gate review of an application
-
C2C O&A Bug
- Click to Cloud Orchestration and Automation Bug
For Sub-Task Issues
-
Design Review
-
Sub Test Execution
- Represents a Sub Test Execution
-
Dependency
-
Report Status
- Supports executive reporting
-
C2C Defect
- Click to Cloud Subtask for tracking defects and bugs
-
Exception
- Ticket to Records any Exception and related approvals
-
Technical task
- Created by JIRA Agile - do not edit or delete. Issue type for a technical task.
-
Kanban Sub-task
- Sub-task issues for Kanban User Stories. Used in KP Insight projects which support both Scrum and Kanban boards.
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Roadmap
-
Bugs
- Bugs
-
RAID
- Risks, Action Items, Issues, Decisions
-
Sub-Template
- Sub-Issue Type for Templates
-
Manual Test Execution
- Tasks to capture Manual Test Execution results for the Story/Task
-
C2C Sub Task
- Click to Cloud Sub Task
-
Sub-task
- The sub-task of the issue
-
Test Case
- Test Case (TestFLO Plugin)
-
Change Log
- Captures changes to be used in a change log
Priority Levels
An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.
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Blocker
- Blocks development and/or testing work, production could not run.
-
Critical
- Crashes, loss of data, severe memory leak.
-
Highest
- This problem will block progress.
-
High
- Serious problem that could block progress.
-
Medium
- Has the potential to affect progress.
-
Low
- Minor problem or easily worked around.
-
Lowest
- Trivial problem with little or no impact on progress.
-
Minor
- Minor loss of function, or other problem where easy workaround is present.
-
Expedite
- This issue is being expedited by management
-
1 - Critical
- Critical
-
4 - Low
- Low
-
Blocking
- This issue is blocking efforts
-
2 - High
- High
-
3 - Moderate
- Moderate
-
AYEC
- This issue has low priority and should be done At Your Earliest Convenience
-
None
- This issue has no Priority set or is unknown at this time
-
Fast Track
- This issue being fast tracked through the promotion process due to urgency need
-
Major
- Major loss of function.
-
Unassigned
- Created by JIM during import process
-
BAU
- Business as Usual
-
P1 - Critical
- This problem will block progress.
-
P2 - High
- Serious problem that could block progress.
-
P3 - Medium
- Has the potential to affect progress.
-
P4 - Low
- Minor problem or easily worked around.
-
Trivial
- Cosmetic problem like misspelt words or misaligned text.
-
3 - Medium
- Has the potential to affect progress.
-
High / Issue with workaround
- High / Issue with workaround
-
Work Stoppage
- Work Stoppage
-
Low / Enhancement Request
- Low / Enhancement Request
-
Not Required
- Not Required
-
0 - Blocker
- 0 - Blocker
-
4 - 4 - Low
- Created by JIM during import process
-
Not Determined
Statuses
Status Categories
Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.
- Done
-
Represents anything for which work has been completed
- In Progress
-
Represents anything in the process of being worked on
- No Category
-
A category is yet to be set for this status
- To Do
-
Represents anything new
Issue Statuses
Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.
- New
- Open
- The issue is open and ready for the assignee to start work on it.
- Reopened
- This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
- Assigned
- Resolved
- A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
- Closed
- The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
- Draft
- In Progress
- Published
- Accepted
- Archived
- Rejected
- Funnel
- This status is managed internally by Jira Software
- In Review
- Done
- Backlog
- Analysis
- Rollback
- "(red)"
- Approved
- Portfolio Backlog
- This status is managed internally by Jira Software
- Implementation
- This status is managed internally by JIRA Software
- 1 - Backlog
- 2 - Defined
- 3 - In Progress
- 4 - QA
- 5 - Done
- 6 - Accepted
- Defined
- This status is managed internally by JIRA Software
- Program Backlog
- This status is managed internally by JIRA Software
- To Do
- QA
- Demo
- Selected for Development
- Awaiting approval
- This was auto-generated by JIRA Service Desk during workflow import
- Awaiting implementation
- This was auto-generated by JIRA Service Desk during workflow import
- Declined
- Waiting for support
- (greenyellow)
- Waiting for customer
- (lightcyan)
- Blocked
- Story is blocked
- DTM Publish
- This status is managed internally by JIRA Software
- Business Q
- This status is managed internally by JIRA Software
- External Work
- This status is managed internally by JIRA Software
- Validation
- This status is managed internally by JIRA Software
- Design Approved
- This status is managed internally by JIRA Software
- Ready for the Team
- This status is managed internally by JIRA Software
- Content Entry
- This status is managed internally by JIRA Software
- Peer Review
- Deployment
- This status is managed internally by JIRA Software
- Complete
- Completed
- BTS Testing
- This status is managed internally by JIRA Software
- Issue Resolution
- This status is managed internally by JIRA Software
- Ready for Entry
- This status is managed internally by JIRA Software
- Content Approved
- Work In Progress
- Pending
- This was auto-generated by JIRA Service Desk during workflow import
- On Hold
- This status is managed internally by JIRA Software
- Cancelled
- Canceled
- This was auto-generated by JIRA Service Desk during workflow import
- Under investigation
- This was auto-generated by JIRA Service Desk during workflow import
- Under Review
- Planning
- This status is managed internally by Jira Software
- Awaiting CAB approval
- This was auto-generated by JIRA Service Desk during workflow import
- Implementing
- This status is managed internally by Jira Software
- Peer review / change manager approval
- This was auto-generated by JIRA Service Desk during workflow import
- Review
- This status is managed internally by Jira Software
- Waiting for Approval
- Escalated
- Deployed
- Deployed
- Discussion
- This status is managed internally by JIRA Software
- To-Demo
- This status is managed internally by JIRA Software
- Next Weeks priorities
- This status is managed internally by JIRA Software
- Next Week
- This status is managed internally by JIRA Software
- Ready for Dev
- Ready for QA
- Solution Design
- This status is managed internally by JIRA Software
- Quarterly Planning Estimation
- This status is managed internally by JIRA Software
- Epic Funnel
- This status is managed internally by JIRA Software
- Build and Test
- This status is managed internally by JIRA Software
- Solution design review design
- This status is managed internally by JIRA Software
- Vision And Scope
- This status is managed internally by JIRA Software
- Targeted
- This status is managed internally by JIRA Software
- Ready for Review
- Risk Acceptance In Progress
- Deferred
- In-Progress
- Review & revisions (UX, Access
- This status is managed internally by JIRA Software
- UX in progress
- This status is managed internally by JIRA Software
- UX Backlog
- This status is managed internally by JIRA Software
- Groomed
- Dev Backlog
- This status is managed internally by JIRA Software
- To groom
- This status is managed internally by JIRA Software
- Validating on Staging - In Progress
- Validating on Staging - Ready
- Releasing
- This status is managed internally by Jira Software
- Deploying to Production - In Progress
- Deploying to Production - Ready
- Ready To Test
- This status is managed internally by JIRA Software
- Development
- This status is managed internally by JIRA Software
- Release Readiness Review
- DoD met by squad
- Approval for Pre-Prod
- Approved for Prod
- Released
- Issue has been Released or Closed
- UX review
- This status is managed internally by JIRA Software
- All work complete
- This status is managed internally by JIRA Software
- In QA
- QA Ready
- Blocked in QA
- Blocked in QA
- 4-In DEV
- 6-In QA
- Dev-WIP
- 3-Peer Review
- Dev Done
- QA in Progress
- 1-PO/PM Review & Approval
- Review & Approval by Prod Mgr
- QA Done
- Blocked in DEV
- Blocked in DEV
- 4-QA (Ready for QA)
- This status is managed internally by JIRA Software
- In Test
- In Development
- Reviewing
- Reviewing
- Retired
- Stories that are no longer needed.
- Testing
- This status is managed internally by JIRA Software
- In Promotion
- Service Enablement
- In BCS
- Issue is in the BCS process with IBM
- Need More Info
- This status is managed internally by JIRA Software
- Acceptance
- This status is managed internally by JIRA Software
- PROD Ready
- This status is managed internally by JIRA Software
- Selected for DEV
- This status is managed internally by JIRA Software
- No Action
- Rejected - Will Not Address - No Action Will Be Taken
- Test
- This status is managed internally by JIRA Software
- Blocked/On-Hold
- This status is managed internally by JIRA Software
- QA SVT Done - 7
- Elaborating
- Requirements track and UX teams are fleshing in the story
- Ready
- Inbox
- This status is managed internally by JIRA Software
- Won't Do
- This status is managed internally by JIRA Software
- QA SVT Done
- Cancelled/Combined
- Closed or Withdrawn
- HPS/KP Determined this issue is no longer needed.
- UAT Ready
- UAT in Progress
- UAT Blocked
- Dev Accepted
- Evaluation
- Returned
- Fail
- Pass
- Test Passed
- QA Complete
- Define
- This status is managed internally by JIRA Software
- Measure
- This status is managed internally by JIRA Software
- Implement
- This status is managed internally by JIRA Software
- Analyze
- Control
- This status is managed internally by JIRA Software
- TAPA_Track
- Send to Tools Automation backlog for development
- Discovery
- Refine
- Ready to Code
- Sprint To Do
- In Design
- Code
- 0-DRAFT
- This status is managed internally by JIRA Software
- 1-In Progress
- 2-APPROVED and ready for DEV
- This status is managed internally by JIRA Software
- 1-Requirements in Progress
- This status is managed internally by JIRA Software
- 3-DEV WIP
- This status is managed internally by JIRA Software
- 5-QA WIP
- This status is managed internally by JIRA Software
- 6-UAT (Ready for UAT)
- This status is managed internally by JIRA Software
- 7-UAT WIP
- This status is managed internally by JIRA Software
- 8-UAT Complete
- This status is managed internally by JIRA Software
- 9-Ready to Deploy
- This status is managed internally by JIRA Software
- 10-Deployed to Production
- This status is managed internally by JIRA Software
- X-Blocked
- This status is managed internally by JIRA Software
- X-Canceled
- X-Deferred
- 1.5-AWAITING APPROVAL
- 1-Analysis
- 2-Not Reproducible
- 3-As Designed
- 5-Ready For QA
- 7-Ready For UAT
- 8-In UAT
- 9-Testing Complete
- Selected
- OPS WIP
- In Prod
- This status is managed internally by Jira Software
- Release
- This status is managed internally by JIRA Software
- Intake
- Icebox
- This status is managed internally by JIRA Software
- Release Entrance
- Release entrance meeting between KP and HPS
- In Dev
- SIT in progress
- UAT Entrance
- UAT entrance meeting between KP and HPS
- Release Readiness
- Released To Production
- Released To Production
- Final UAT in Progress
- UAT continues post Checkpoint gate.
- PROD CRQ Ready
- Dev Testing
- This status is managed internally by Jira Software
- Waiting on Customer
- This status is managed internally by JIRA Software
- Deployed in QA
- Deployed to SIT
- Deployed to System Integration Testing
- In UAT
- This status is managed internally by JIRA Software
- Ready for Sign-off
- Not Started
- Abandon
- Done Done
- New request
- This status is managed internally by JIRA Software
- Review in progress
- This status is managed internally by JIRA Software
- Will Not Fix
- This status is managed internally by JIRA Software
- Governance
- This status is managed internally by JIRA Software
- Waiting on Vendor
- This status is managed internally by JIRA Software
- Waiting on KPIT
- This status is managed internally by JIRA Software
- Waiting
- Enhancement request
- This status is managed internally by JIRA Software
- Descoped
- UAT
- System Testing
- Groom
- In Backlog Grooming
- Grooming
- Withdrawn
- Validate
- Sprint Demo
- This status is managed internally by JIRA Software
- Review (Owner)
- This status is managed internally by JIRA Software
- 2-Under Review
- 3-Approved
- 4-Denied
- 1-Complete
- 10-Ready to Deploy
- 11-Deployed to Production
- 1-Ready
- 2-In Progress
- 3-Complete
- 1-Open
- 3-Closed
- 4-Closed Incomplete
- 4-Resolved/Mitigated
- 5-Realized
- 4-Complete
- Ready for Release
- This status is managed internally by JIRA Software
- Failed Testing
- In QA SVT
- In PROD SVT
- Analyse
- This is spelled incorrectly and should be consolidated with 10264
- Requirement Gathering
- Gather requirements to define work effort
- Pending Release
- Pending release to QA
- Out Of Scope
- Fix In-progress
- Retest
- Fixed
- 4-Ready for QA
- This status is managed internally by JIRA Software
- PO Approval 1
- PO Approval 1
- PO Approval 2
- PO Approval 2
- Deprioritized
- This status is managed internally by JIRA Software
- 1-Requirements Gathering
- This status is managed internally by JIRA Software
- 2-Sprint Planning
- This status is managed internally by JIRA Software
- 6-Ready for PROD
- This status is managed internally by JIRA Software
- WIP
- To be scheduled
- Not Tested
- Code Review
- Solution is under review for transition out of Development.
- Evaluate
- Will Not Do
- This status is managed internally by JIRA Software
- On-hold
- In Leadership Review
- In Stakeholder Review
- Approved with Changes
- 4. QA
- 3C ID AIO
- This status is managed internally by JIRA Software
- 4C ID AIO
- This status is managed internally by JIRA Software
- 4C RACI
- This status is managed internally by JIRA Software
- 4C Schedule 4C
- This status is managed internally by JIRA Software
- 4C Execute
- This status is managed internally by JIRA Software
- 4C Validate
- This status is managed internally by JIRA Software
- 4C Done
- This status is managed internally by JIRA Software
- Complete RACI
- This status is managed internally by JIRA Software
- 3C Dev RACI
- This status is managed internally by JIRA Software
- 3C RACI
- This status is managed internally by JIRA Software
- 3C SOW
- This status is managed internally by JIRA Software
- 3C Scheduling
- This status is managed internally by JIRA Software
- 3C Execute
- This status is managed internally by JIRA Software
- 3C Validate
- This status is managed internally by JIRA Software
- 3C Complete
- This status is managed internally by JIRA Software
- 4C Data
- This status is managed internally by JIRA Software
- 4C Scheduling
- This status is managed internally by JIRA Software
- 4C Workshop
- This status is managed internally by JIRA Software
- 4C SOW
- This status is managed internally by JIRA Software
- 1C AIO
- This status is managed internally by JIRA Software
- 1C RACI
- This status is managed internally by JIRA Software
- 1C SOW
- This status is managed internally by JIRA Software
- 1C Survey
- This status is managed internally by JIRA Software
- 1C Schedule
- This status is managed internally by JIRA Software
- 1C Scheduling
- This status is managed internally by JIRA Software
- Create CHG
- This status is managed internally by JIRA Software
- 1C Execute
- This status is managed internally by JIRA Software
- 1C Validate
- This status is managed internally by JIRA Software
- 1C Complete
- This status is managed internally by JIRA Software
- UAT Complete
- BVT Ready
- BVT In Progress
- Performance Ready
- Performance Blocked
- BVT Blocked
- Performance In Progress
- PROD In Progress
- First OCC Ready
- SOW Approval
- This status is managed internally by JIRA Software
- Ready for Integration
- Req Gathering
- Refinement
- UAT Testing
- This status is managed internally by JIRA Software
- Sign Off
- Not a Candidate
- Funding Request
- PO Review
- 4C CHG
- This status is managed internally by JIRA Software
- 3C CHG
- This status is managed internally by JIRA Software
- 1C CHG
- This status is managed internally by JIRA Software
- Attestation
- SBAR
- Review/Demo
- This status is managed internally by JIRA Software
- Customer Review
- This status is managed internally by JIRA Software
- Accepted / Closed
- This status is managed internally by JIRA Software
- Team Backlog
- This status is managed internally by JIRA Software
- PO Acceptance
- Ready to Work
- This status is managed internally by JIRA Software
- Integration Kick-off
- Architecture Review
- This status is managed internally by JIRA Software
- Migrate Ready
- This status is managed internally by Jira Software
- In Analysis
- This status is managed internally by Jira Software
- Todo
- Analysis & Design
- IN QA TESTING
- This status is managed internally by Jira Software
- TESTING COMPLETE
- This status is managed internally by Jira Software
- READY FOR DEPLOY
- This status is managed internally by Jira Software
- Sprint Backlog
- This status is managed internally by Jira Software
- ADA Review
- QA In Progress - 2
- Engineering Review
- This status is managed internally by Jira Software
- Design
- This status is managed internally by Jira Software
- 3-Service Review
- 4-Editorial Review
- DEV Blocked
- This status is managed internally by Jira Software
- Ready in kptest
- This status is managed internally by Jira Software
- Ready in ICS-UAT
- This status is managed internally by Jira Software
- Testing Passed
- This status is managed internally by Jira Software
- Failed UAT Testing
- This status is managed internally by Jira Software
- PO Approval
- This may be associated with a custom hidden workflow.
- Approved for PROD deploy
- This status is managed internally by Jira Software
- Approved for UAT
- This status is managed internally by Jira Software
- Passed in UAT
- This status is managed internally by Jira Software
- Blocked/ OnHold
- This status is managed internally by Jira Software
- Ready for SIT Deploy
- This status is managed internally by Jira Software
- READY FOR QA DEPLOY
- This status is managed internally by Jira Software
- READY FOR PROD DEPLOY
- This status is managed internally by Jira Software
- Vendor To Do
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- Get Server Access
- To get server access – we need to add group membership to users.allow file. Please get the current server user.allow group membership. Please contact @Padma Kolli, If you need the current server details. Please get approval from JRM Role/Group owner. The Ownership will be available in JRM file here .  UNIX JRM V. 1.1.cs.msds.kp.org.xlsx Submit ticket in this url (https://kp.service-now.com/sp?id=sc_cat_item_guide&sys_id=84fa2ec3dbdedc184e606a5b8a96199b) and select Unix and then select “Server JRM role update (users.allow)”
- Get Root Access
- Please get approval from michael.j.jenkins@kp.org Submit ticket in this url (https://kp.service-now.com/sp?id=sc_cat_item_guide&sys_id=84fa2ec3dbdedc184e606a5b8a96199b) and select Unix and then select “temp root”
- Fix /Apps & /Logs
- Contact IBM Unix build Engineer who shared the handover excel
- Uninstall and Install a New Tomcat
- -- As root disable default tomcat service systemctl status jws5-tomcat.service systemctl stop jws5-tomcat.service systemctl status jws5-tomcat.service systemctl disable jws5-tomcat.service systemctl status jws5-tomcat.service --As root remove default tomcat cd /opt/rh rm -rf jws5 -- As iamspdev mount the share for jws packages pbrun su -c 'mount -t nfs 10.15.76.36:/workfs/Software /mnt -o nfsvers=3 -o nolock' cd /apps/jboss unzip /mnt/JWSTomcat/jws-5.6.0-application-server.zip unzip -o /mnt/JWSTomcat/jws-5.6.0-application-server-RHEL8-x86_64.zip unzip -o /mnt/JWSTomcat/jws-5.6.2-application-server.zip unzip -o /mnt/JWSTomcat/jws-5.6.2-application-server-RHEL8-x86_64.zip
- Make sure iamspdev owns /apps
- If you need different version of jws tomcat, please contact D K Murthy Krish.Murthy@kp.org
- Validate Disk Space
- Validate Disk Space, CPU config between old vs new Servers
- NFS mount point ticket
- NFS mount point ticket, please contact Padma.
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- (yellow)
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- 01 New
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- 04 Implementing
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- 10 Ready to Deploy
- 15 Scheduled
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- Exception
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- FUTURE PRIORITY
- (yellow)
- APPROVED FOR PRE_DISCOVERY
- (purple)
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- (purple)
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- (purple)
- Code Cleanup
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- 20 Deployed
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- Assessing Impact
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- Discovery Backlog
- (brown)
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- (brown)
- Deleted
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- UAT/UBT
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- 1st level approvals
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- Development in Progress
- Approved & On Hold
- This status is managed internally by Jira Software
- Ready for Business Approval
- Intake In Progress
- Ready for Estimation
- Ready for Scheduling
- Ready for Go no Go
- Deployed/Done
- Expired
- plan
- This status is managed internally by Jira Software
- Implementation Planning
- This status is managed internally by Jira Software
- Build + Test
- This status is managed internally by Jira Software
- Launch + Evaluate
- This status is managed internally by Jira Software
- Maintain
- This status is managed internally by Jira Software
- Ideate + Prototype
- This status is managed internally by Jira Software
- Ready for PI planning
- No Further Action Require
- This status is managed internally by Jira Software
- Epic Refinement in Progress
- Epic Refinement in Progress
- Scrum Completed
- Scrum Completed
- Ready fo Relea
- In-Validation
- Code Change in Progress
- Code Check-In Completed
- Code Deploy Completed
- Code Review Completed
- Code Review Requested
- Identified Code
- Picked Up by Development
- Reviewed or Reproduced
- Reviewed with Business and Testing
- Unit Test in Progress
- UAT Testing in Progress
- Deployment Validation in Progress
- UBER DEPLOYMENT COMPLETE
- UBER VALIDATION COMPLETE
- Requirements & Solutioning
- Request in Progress
- Solutioning in Progress
- Pre-Canceled
- Denied
- maint
- This status is managed internally by Jira Software
- Deployed to QA Staging
- Deployed to Pre-Prod Staging
- CODE AND UNIT TEST REVIEW
- This status is managed internally by Jira Software
- SIT TESTING
- This status is managed internally by Jira Software
- READY FOR STAGING/DEPLOY
- This status is managed internally by Jira Software
- STAGING DEPLOYED
- This status is managed internally by Jira Software
- STAGING
- This status is managed internally by Jira Software
- Pending Feedback
- This status is managed internally by Jira Software
- Ready for UAT Testing
- Testing Done
- Demo Accepted
- Inprogress
- Retesting
- Analysis - In Progress
- In Dev Analysis
- Dev - In Progress
- Ready for Reproduction
- Test Case Done
- 51 NEW
- 55 READY FOR PI
- 60 TESTING INITIATED
- 65 TESTING COMPLETE
- 70 DEMO & APPROVAL INITIATED
- 85 DESCOPED
- 80 DONE
- 75 DEMO & APPROVAL COMPLETE
- Scheduled for Grooming
- Grooming In Progress
- Scheduled for Design
- Intake Done
- Grooming Scheduled
- Grooming Done
- Design Scheduled
- Design Done
- KP-NON-PROD
- KP IQA
- KP REPRODUCTION
- Approved by SMEs
- Approved by Leads/Sponsors
- Shared with DG Bodies
- PDX DEV REVIEW
- KP IQA RMA
- KP APP SUPPORT RMA
- 3rd Party Code Change
- Ongoing Consulting
- Formalize
- KT In Progress
- Waiting on deployment
- Verification
- This status is managed internally by Jira Software
- Ready for Implementation
- ScopeDetailing
- PreGroom Inprogress
- Elaborated
- Duplicate
- Ready for Pretest
- Pretesting
- Pretest Complete
- ACN Support
- ACN Dev Review
- ACN Dev
- ACN QA
- Closed Complete
- Closed Skipped
- Closed Incomplete
- Wait for Deployment
- Resolved in Non-Prod
- Parking Lot
- Impact
- Ready For Delivery
- Delivery
- Dev / Test
- Product Discovery
- Solution Discovery
- To Dos-Backlog
- https://sd.ads.kp.org/sd/browse/ADSTS-3946
- Work In Progress-Delivery
- https://sd.ads.kp.org/sd/browse/ADSTS-3923
- Initiated
- This status is managed internally by Jira Software
- CR-DRAFT
- This status is managed internally by Jira Software
- REQS DRAFT AND PENDING APPROVA
- This status is managed internally by Jira Software
- Request/Backlog
- Planning/Reqs
- Design/Wireframe
- Implementation/Code
- Testing/UAT
- Deployment/Docs
- Maintenance/Bugs
- Validate Staging
- Legacy Auth Navigation
- This status is managed internally by Jira Software
- MCE Navigation
- This status is managed internally by Jira Software
- Mobile App
- This status is managed internally by Jira Software
- 3A Mobile App
- This status is managed internally by Jira Software
- Selected for Discovery
- This status is managed internally by Jira Software
- In Discussion
- This status is managed internally by Jira Software
- Content Authoring
- This status is managed internally by Jira Software
- Editorial Review
- This status is managed internally by Jira Software
- WARRANTY SUPPORT
- This status is managed internally by Jira Software
- ED/Director Approval
- GHA Chief Engineer Approval
- In Code Review
- Scheduled for Demo
- KP-APP-SUPPORT
- PDX SUPPORT
- PDX ARCHITECT
- PDX DBA
- PDX DESIGN
- PDX DEV
- PDX QA
- CLOSED/RESOLVED
- PDX IRC
- KP APP SUPPORT RMA INTAKE
- Review Needed
- Design Fixed
- Waiting for Deployment
- DEV Fixed
- IRC
- Ready for Grooming
- This status is managed internally by Jira Software
- PE Test Planning
- This status is managed internally by Jira Software
- PE Testing Completed
- This status is managed internally by Jira Software
- PE Testing in Progress
- This status is managed internally by Jira Software
- Reproduction - in Progress
- Architecture - In Progress
- Waiting on Support - In Progress
- Waiting on IT
- Ready for Architecture
- UAT Test Execution
- This status is managed internally by Jira Software
- UAT Test Planning
- This status is managed internally by Jira Software
- IQA Pass
- This status is managed internally by Jira Software
- Deployment complete/done
- Pending Funding
- Backlog - New
- Demo Completed
- Design Dev
- Design Artifact Generated
- Awaiting Deployment
- To Be Release
- This status is managed internally by Jira Software
- Ready For Release To Prod
- This status is managed internally by Jira Software
- QMS Testing In Progress
- A&D
- This status is managed internally by JIRA Software
- Validating on Staging
- This status is managed internally by Jira Software
- Deploying to Production
- This status is managed internally by Jira Software
- Testing / QA In Progress
- This status is managed internally by Jira Software
- Paused
- Backlog - Validated
- LOE Created
- Dev Testing Completed
- Leadership Rejected
- Ready for SIT testing
- UAT Testing InProgress
- JIRA User Story Created
- PRR Approved
- Leadership Approved
- In User Acceptance
- Ready for Migration
- This status is managed internally by Jira Software
- Leadership Reviewed
- QMS Certification Completed
- Post-release validation
- This status is managed internally by Jira Software
- TRB Review
- Sprint Dev In Progress
- Validating
- This status is managed internally by Jira Software
- Blocker
- This status is managed internally by Jira Software
- Defect Fixing
- Consulting
- UI Development
- UI Team is developing screen flows and front end shells
- Consult In Progress
- Ready for Assessment
- QMS Testing InProgress
- Track Other Teams Deliverables
- Assessed
- Demo/User Acceptance
- This status is managed internally by Jira Software
- LOE Reviewed
- Edit
- This status is managed internally by Jira Software
- PROD Deployment Completed
- Ready for Code Review
- Released to Prod
- This status is managed internally by Jira Software
- Prod Pilot
- Prod Support
- New Items
- This status is managed internally by Jira Software
- End Point Available
- This status is managed internally by Jira Software
- QA Validation
- This status is managed internally by Jira Software
- Approved By PO/TL
- This status is managed internally by Jira Software
- Unit Test API (? days out)
- This status is managed internally by Jira Software
- Dev Validation QA (? days out)
- This status is managed internally by Jira Software
- PO/TL Review
- This status is managed internally by Jira Software
- Prep For Prod
- This status is managed internally by Jira Software
- Discovery/Design
- This status is managed internally by Jira Software
- Confirmed In PI5
- This status is managed internally by Jira Software
- In QA Env
- This status is managed internally by Jira Software
- Done (Sprint)
- This status is managed internally by Jira Software
- Ready for Push To Prod
- This status is managed internally by Jira Software
- Expose API (? days out)
- This status is managed internally by Jira Software
- GitHub Team Approval
- Revisions needed
- IN REVISION
- Staged in QA
- This status is managed internally by Jira Software
- Staged in Arch
- This status is managed internally by Jira Software
- Passed Due
- This status is managed internally by Jira Software
- Deployed to HINT
- Deployed to Regional
- Refinement Complete
- Refinement in Progress
- Ready for App Integration
- Active Backlog (R4D)
- Project Intake
- Stakeholder Review and Approval
- Develop Project Artifacts
- Publish Project Artifacts
- Pre-Assessment
- CCB Approval for Assessment
- Assessment (SMG Analysis)
- CCB Approval for Development
- Consult
- CR-PENDING MGR APPROVAL
- This status is managed internally by Jira Software
- CR-PENDING DIR APPROVAL
- This status is managed internally by Jira Software
- CR-PENDING GOVERNANCE APPROVAL
- This status is managed internally by Jira Software
- CR-NOT STARTED
- This status is managed internally by Jira Software
- REQ-IN PROCESS
- This status is managed internally by Jira Software
- REQ-PLACEHOLDER
- This status is managed internally by Jira Software
- CR-PLACEHOLDER
- This status is managed internally by Jira Software
- Pending Artifacts
- DEPLOYED TO DR
- Deployed to All-NonProd
- ON TRACK - EXTENDED
- (purple)
- Migration Support
- Go/no-go
- KP Configuration
- Feature in Progress
- Deployed to POC
- Deployed to TST
- Blocked/On Hold
- This status is managed internally by Jira Software
- Dropped
- This status is managed internally by Jira Software
- Prod Initial Load & Validation
- Prod Incremental Load & Validation
- PO Accepted, Closed
- This status is managed internally by Jira Software
- Migrating
- This status is managed internally by Jira Software
- Final Migration
- This status is managed internally by Jira Software
Resolutions
An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.
- Done
- Work has been completed on this issue.
- Declined
- This issue was not approved.
- Won't Do
- This issue won't be actioned.
- Duplicate
- The problem is a duplicate of an existing issue.
- Cannot Reproduce
- All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.
- Analyzing
- Issue is in process of being analyzed for requirement gathering
- Reviewing
- Reviewing basic requirements for acceptance
- Rejected
- This issue was not approved.
- Funnel
- Intake Funnel for incoming requests
- Pending Funding
- Funding needs are being determined.
- Development
- Issue is being developed
- QA Promotion
- Issue is being promoted and tested in the QA Environment
- Failed
- Issue failed testing or bug found: C2COD Used Resolution
- INT Promotion
- Issue is being promoted and tested in the Integration Environment
- Discovery
- Issue is in Development Discovery for non standard or custom work
- Code Review
- Issue requires a code review
- Retired
- Retired Release
- Partial Release
- Issue has limited release visibility and may not have all GA options available
- Closed
- Issue is successfully released
- Backlog
- Issue is in O&A Backlog queue
- Canceled
- Issue was canceled
- Pending Input
- Issue is pending input and is blocked
- Pending QA SVT
- Issue is pending Service Validation in QA
- Open
- Open
- Ready for Production
- Issue is ready for Production release
- In Production SVT
- Issue is being validated in Production
- Production Support
- Issue is associated with Production Support
- Passed
- Issue has Passed the testing criteria
- Out of Scope
- Issue is out of scope
- Initiating
- Issue is being Initiated
- Planning
- Issue is in Planning Phase
- Executing
- Issue is in Execution Phase
- Fixed
- A fix for this issue is checked into the tree and tested.
- Won't Fix
- The problem described is an issue which will never be fixed.
- Incomplete
- The problem is not completely described.
- Closed/Withdrawn
- HPS or KP has determined this issue is no longer required.
- Completed
- Known Error
- The problem has a documented root cause and a workaround.
- Software failure
- Deferred/Postponed
- Deferred or Postponed
- Configuration Change
- Configuration Changes made to resolve the issue
- Withdrawn
- KP has determined this issue is no longer required.
- Pending Resource
- Used by C2COD
- Working As Designed
- Product is working as designed - used by KP.org DDO Operations
- Hardware failure
- Implemented
- TEMLKPD: Deployment Successful
- Partially Implemented
- TEMLKPD: Deployment Partially Successful
- Backed Out
- TEMLKPD: Deployment Backed Out
- Cancelled
- TEMLKPD: Deployment Cancelled
- Code Change
- Code Change made to resolve the issue
- Database
- Database Change made to resolve the issue
- Content
- Content Change made to resolve the issue
- Requirement
- Requirement Change made to resolve the issue
- Environment
- Environment Change made to resolve the issue
- Service Bounce
- Service Bounced to resolve the issue
- Test Data
- Invalid Test case
- External Interfaces
- Defect/Bug resides in the external interface causing the system to perform erroneously
- Code Deployment
- Issue caused due to unexpected / unwarranted modification while code branches were being merged or conflict during code promotion
- Design
- Issue caused due to erroneous design of the underlying requirements
- Defect Fixed
- Defect Fixed, new defect found
- Resolved, no fix needed
- Withdrawn-Business Decision
- Withdrawn-Cannot Reproduce
- Withdrawn-Change Request
- Withdrawn-Duplicate Defect
- Withdrawn-No Longer Valid
- Withdrawn-Training Issue
- Withdrawn-Working as Designed
- Withdrawn-User Error
- Withdrawn–Consulting Provided
- Certified
- Not Certified
- Waived
- Exception
- Self-Waived
- Pending Requirements
- LOE Pending
- LOE Submitted
- LOE Approved
- Pending Solution Discussion
- Scheduled
- Converted
- Cannot Replicate
- Resolved
- Work has been completed on this issue